Refund Policy

At CTY HOLISTIC LEARNING, we provide digital educational products such as PDF worksheets, study guides, planners, and video-based courses. Please read our refund and cancellation policy carefully before making a purchase.

1. Digital Nature of Products:
All products sold on CTY HOLISTIC LEARNING are delivered digitally. Once the payment is completed, customers receive instant access to the purchased content. No physical items are shipped.

2. Cancellation Policy:
If a customer regrets purchasing the product and has not yet accessed the course content, they can apply for a refund within 48 hours of payment.

3. Refund Policy:
Due to the nature of digital products, refunds, returns, or exchanges are not offered once the content has been accessed. This policy helps protect our digital content from misuse.

4. Duplicate Payments:
If a customer is charged more than once for the same order due to a technical error, the excess amount will be refunded after verification.
Once approved the refund will be credited to original mode of payments within 7 working days.

5. Non-Delivery or Access Issues:
In rare cases where the customer does not receive the purchased content due to a technical issue, they must contact our support team within a reasonable time. Upon verification, access will be restored or the issue will be resolved.

6. Incorrect Product Selection:
Customers are advised to carefully review product details before purchase. Refunds will not be provided for incorrect purchases or change of mind.

7. Policy Updates:
CTY HOLISTIC LEARNING reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon being posted.

8. Contact & Support:
For any refund or payment-related queries, customers can contact us through our official support channels. We are committed to resolving genuine concerns fairly and transparently.